TERMS AND CONDITIONS
Last updated on 25th March 2021: Due to the Covid Outbreak, please note we are still experiencing delays in deliveries. Thank you for your patience and we appreciate your understanding. Apologies for this inconvenience.
Usual Terms & Conditions – see below:
THIS DOCUMENT CONTAINS IMPORTANT INFORMATION AND IS LEGALLY BINDING – PLEASE READ IT CAREFULLY.
Information about us
Our site is operated by Domaine des Jeanne Limited (“we”, “us, “our”). We are a company registered in England and Wales with company number 08507291 and have our registered office at c/o Creaseys Group Limited, Brockbourne House, 7 Mount Ephraim, Tunbridge Wells, Kent, TN4 8BS. Our correspondence address is 23 Carnaby Street, London, England, W1F 7DD.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the Services, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print one copy, and may download extracts, of any page(s) from the Services for your personal reference and you may draw the attention of others within your organisation to material posted on the Services.
You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on the Services must always be acknowledged.
You must not use any part of the materials on the Services for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print, copy or download any part of the Services in breach of these Terms, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Reliance on information posted
The material displayed free of charge on the Services is provided without any guarantees, conditions or warranties as to its accuracy. Commentary and other materials posted on the Services are not intended to amount to advice on which reliance should be placed.
The Services change regularly
We aim to update the Services regularly, and may change the content at any time. If the need arises, we may suspend access to the Services, or close them indefinitely. Any of the material on the Services may be out of date at any given time, and we are under no obligation to update such material.
You must be over the legal drinking age in your country to use the Services
The Services are only for users who are over the legal drinking age. You may only purchase Products from us if you over the legal drinking age in the place you are in when placing your order and the place of delivery of your order and in any event you must be at least 18 years old.
Accessing the Services
Your access to the Services or certain features of the Services may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades, or the introduction of new functionality or services. Further, due to the inherent nature of the internet, errors, interruptions and delays may occur in the service at any time.
Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. From time to time, we may restrict access to some parts of the Services, or all the Services, to users including users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through your internet connection are aware of these Terms, and that they comply with them.
Your use of the Services
You may use the Services only for lawful purposes. In particular, but without limitation, you may not use the Services:
• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• to knowingly transmit, send or upload any data or material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
• to attempt to gain unauthorised access to the Services, the server on which the Services are stored or any server, computer or database connected to the Services; or
• to attack our or any other site or service via a denial-of-service attack.
You also agree not to access without authority, interfere with, damage or disrupt:
• any part of the Services;
• any equipment or network on which the Services are stored;
• any software used in the provision of the Services; or
• any equipment or network or software owned or used by any third party.
By breaching this provision, you could commit a criminal offence including under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Services will cease immediately.
We will supply Products purchased by you in accordance with these Terms.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury arising from our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be excluded or limited under applicable law, including our liability for defective products under the Consumer Protection Act 1987, our failure to use reasonable care and skill in the provision of services to you and any breach by us of your right to receive goods which are as described and match information we provided to you and any sample provided to you and which are of satisfactory quality.
We (and third parties connected to us) exclude all liability and responsibility to you for any damage or loss that may arise to you or a third party in contract, tort (including negligence), breach of statutory duty, or otherwise:
• which was not foreseeable to both of us at the time you accepted these Terms (damage and loss is foreseeable if it is obvious that it would happen);
• in connection with the disclosure of your password contrary to these Terms;
• in connection with use of, or inability to use the Services or any of the functions of the Services (including any disruption, damage and/or loss of data on your computer system or mobile device that may occur while using the Services);
• in connection with use of or reliance on any information or material displayed on the Services;
• in connection with use of any third party site linked to the Services or the material on such websites; and/or
• caused by viruses or other harmful components originating or contracted from the Services or any third party site linked to the Services.
We are not liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you are a consumer, you acknowledge and agree that we are providing the Services for personal use and any Products that you purchase from us are for personal or domestic consumption and use only.
Our total liability in respect of all losses suffered by you arising out of or in connection with the Terms, including our sale of Products and your use of the Services, whether such liability arises under breach of contract, tort (including negligence), breach of statutory duty or otherwise will be limited to the greater of: (i) the total amount paid by you for Products giving rise to the claim; or (ii) £10,000.
Information about you and your visits to our website
In order to access certain features of our website, you may be asked to provide certain personal information such as your name and email address and you may be asked to set up an account name and password.
If you are asked to set up an account name and password, you are responsible for maintaining the confidentiality of your password and your account information, and you are solely responsible for all activities that occur under your password or account and for any access to or use of the Services and any purchases made by you or any person or entity under your account or by using your password, whether or not such access or use has been authorised by you, and whether or not such person or entity is your employee or agent. You must immediately notify us of any unauthorised use of your password or account or any other breach of security.
You may not use another person’s account at any time without the express permission of the account holder.
Ordering & Returns
When ordering online, you will need to provide a valid credit card number, delivery address and contact phone number. If you create an account we will store delivery addresses and contact phone numbers for subsequent orders however for security reasons we do not store your credit card details and you will need to enter these each time you place an order.
Please note stock variances may cause some products to temporarily go out of stock, in which case we will contact you via email to arrange a refund or a replacement.
The prices for goods displayed for sale on our website are inclusive of VAT and Duty at rates valid as of time of purchase. Where additional charges are made for delivery, they are clearly displayed.
By completing and submitting the electronic order form on the site you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
By making that offer to purchase goods, you are also giving authorisation to deduct the amount from the card or payment method provided. When you place an order you will receive an initial email from us confirming receipt of your order. As soon as your order has been picked and is ready for dispatch you will receive a second confirmation email. This confirmation will be sent to the email address you provide on your order details. Whether or not you receive an email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. Where we are unable to fulfill part or all of your order, we will contact you and arrange to refund that amount to you.
Checking your Order
If you have any questions about delivery or would like to check the status of an order that you have placed, you can contact us by emailing email@example.com or by phone on +44 7789 377874. To help us assist you as quickly as possible, please quote your order reference number.
Cancellation & Returns
You can cancel your order immediately up to the point of dispatch. Simply contact us by phone on +44 7789 377874 or email firstname.lastname@example.org. To help us assist you as quickly as possible, please quote your order reference number.
You are entitled to a cooling-off period of 7 working days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days. While we are more than happy to help, if you wish to return goods that are not faulted or damaged, you will be responsible for any costs incurred in returning the goods. Simply contact us by phone on +44 7789 377874 or email email@example.com.
Domaine Des Jeanne work hard to ensure that our goods arrive at your door exactly as they left ours. Unfortunately accidents can happen. In the unfortunate case of goods becoming broken or damaged in transit, we will offer the choice of either a replacement or a full refund including any delivery costs incurred. Simply contact us by phone on +44 7789 377874 or email firstname.lastname@example.org.
We provide delivery to the United Kingdom (excluding Wales, Scotland and Northern Ireland) for a flat rate of £15 per delivery. Deliveries to Wales, Scotland and Northern Ireland is a flat rate of £18 per delivery.
Domaine Des Jeanne provide delivery to the United Kingdom (excluding Wales, Scotland and Northern Ireland) for a flat rate of £15 per delivery. Deliveries to Wales, Scotland and Northern Ireland is a flat rate of £18 per delivery. We use independent courier services to deliver your order. During extremely busy periods our delivery periods may be extended. Where this occurs, we will make every effort to communicate this with you. *Please note, if you require delivery within the Republic of Ireland, please place your order on our Irish website: domainedesjeanne.ie.
Orders are normally delivered within 3 – 7 business days (Monday-Friday excluding bank holidays) of you placing the order. When you place an order you will receive an initial email from us confirming receipt of your order. As soon as your order has been picked and is ready for dispatch you will receive a second confirmation email. Deliveries will take place between the hours of 9am and 5pm Monday to Friday (excluding holidays).
Goods must be ordered by and received by a person 18 years of age or older. Where any of our drivers are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and / or retain the goods until they can be received by a person of or above the legal age to purchase alcohol.
Linking to the Services
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
The Services must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on the Services other than that set out above, please address your request to email@example.com.
Links from the Services
Where the Services contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. We make no warranties or representations as to the legitimacy, accuracy or quality of any third party sites and we accept no responsibility for their content, safety, practice or privacy policies.
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, these Terms. These Terms (including any non-contractual claims or disputes) are governed by English law.
We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Your continued use of the Services after the posting of any change will be deemed acceptance of the change. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on the Services.
If you have any concerns, please contact firstname.lastname@example.org
Thank you for visiting our site.